Refund Policy

This Refund and Cancellation Policy is designed to provide clarity and fairness to our customers.

Free License

We encourage all customers to fully utilize our free license to thoroughly evaluate our products before the end of the free license period. During this evaluation period, the software operates at its full capacity without incurring any charges. Some add-ons may offer fully functional free licenses with specific limitations.

License Activation

Upon completion of your transaction and successful payment processing, your software license will be activated using the provided activation key.

Refund Policy

Once the activation key has been delivered and the licensed period is initiated, we do not offer refunds. Charges for the license are non-refundable. The activation key will remain active, granting you the right to use the software indefinitely within the licensed period.

Renewal Cancellation

If you need to cancel the automatic renewal of your license, please follow the support options below:

• Email: To request cancellation of the automatic renewal of your license, contact our support team at support@dawent.com with your license details and reason for cancellation. Our support team will assist you and address any questions you may have. Please ensure you provide your account verification details for identity confirmation.

• Self-management: For managing your license or requesting cancellation of automatic renewal, visit https://www.dawent.com/payments/my-subscriptions.

Support Availability

Our support team is available to assist you with installation, configuration, and other queries via email.

Customer Advice

We strongly encourage all customers to download, install, and thoroughly test the free license of any product before proceeding with the licensed period.

We are committed to providing excellent service and support to ensure a satisfactory experience for all our customers.