Refund and Cancellation Policy

Policy Scope Notice: This document applies exclusively to Dawent’s Google Workspace Apps and related services. It does not govern any other Dawent products or service lines. For legal terms applicable to other offerings, please refer to our Legal Overview.

This Refund and Cancellation Policy outlines the terms and conditions for refund requests and license cancellations. By subscribing our products, you agree to the following terms.

1. Non-Refundable Charges

• All sales are final. Payments associated with the license are non-refundable once the activation key is issued and the licensed period has started.

• The activation key remains valid for the entirety of the licensed period, providing uninterrupted access to the software.

• Licenses are non-transferable and remain linked to the original subscriber’s account.

• Cancellation prevents future renewals but does not retroactively refund prior billing periods.

2. Payment Authorization

• By completing the payment, you confirm that you are the authorized account holder or have obtained permission to use the selected payment method.

• By subscribing, you explicitly authorize recurring charges at the selected billing interval (monthly or yearly) until you cancel your subscription through the Customer Portal.

3. Chargebacks and Unauthorized Claims

• If you believe a charge was made in error, please contact support@dawent.com before initiating a dispute with your bank.

• In the event of a chargeback, Dawent will provide billing records, activation logs, subscription history, and renewal reminder records as evidence.

• Initiating a chargeback without first contacting support may result in immediate suspension or termination of the associated license.

4. Automatic Subscription Renewal

• By subscribing, you acknowledge and agree that your subscription will automatically renew at the end of each billing period unless you cancel it before the renewal date.

• You authorize Dawent’s payment provider to automatically process recurring renewal charges to your selected payment method.

• Customers are responsible for managing their subscriptions and canceling prior to the renewal date if they do not wish to continue.

Renewal Reminder:

• • • We send an electronic renewal reminder prior to renewal, including the renewal date, amount, and a link to manage or cancel the subscription.

    • Renewal reminders are provided as an additional courtesy. Customers remain responsible for managing their subscriptions and cancellation timing.

5. Subscription Cancellation Process

• You may cancel your subscription at any time before the renewal billing date through the self-service Customer Portal: https://www.dawent.com/payments/my-subscriptions

• Cancellation is effective once completed through the Customer Portal and confirmed on-screen.

• Cancellation is available 24/7 through the Customer Portal.

• If you experience access issues (including loss of email access), please contact support@dawent.com prior to the renewal date so we can assist you.

• Cancellation prevents future renewals. Access remains active until the end of the current paid period.

6. Pending Payment Clearance After Subscription Cancellation

• If a renewal charge has already been initiated or processed at the time of cancellation, the cancellation will apply to future billing cycles only.

• Cancellation does not reverse or refund charges that were successfully processed prior to cancellation.

• If a pending transaction clears successfully after cancellation, the corresponding digital product or activation key will be delivered.

7. Refund Policy & Exceptions

• Refunds are NOT provided once an activation key is issued, except in the following specific cases:

Billing Errors: Eligible refund scenarios include - 

• Incorrect charge amount.

• Duplicate payment on the same account (i.e., same email address and license profile). Claims of duplicate charges across different email addresses or accounts will not be considered valid.

Refund for Billing Errors: 

• Customers must contact support@dawent.com within 7 days of the charge.

• Customers must provide relevant transaction details, including invoice numbers, payment method used, and email addresses linked to the licenses.

• Refund requests will be reviewed on a case-by-case basis, and Dawent reserves the right to deny requests that do not meet the outlined criteria.

Payment Processor Fees: 

• Refunds, if approved, will be processed less any applicable payment processor fees incurred during the transaction. These fees may include, but are not limited to, transaction fees, chargeback fees, or other processing costs that Dawent incurs through the payment processor.

Refund Processing Time:

• Once a refund is approved, Dawent will initiate the refund within 5–7 working days. The credited amount may take an additional 2–5 working days to reflect in the customer’s bank account or payment method, depending on the payment provider’s processing timelines.

8. Customer Responsibility

• We encourage customers to thoroughly test our free license before subscribing.

• Carefully reviewing product functionality during the free license period can help prevent dissatisfaction post-subscription.

• Customers are advised to:

- Keep payment details up to date.

- Ensure they have sufficient funds to prevent unintended renewal failures.

9. Support Availability

For any cancellation, refund inquiries, or general support, customers can reach us at: support@dawent.com.

We remain committed to ensuring fair and transparent policies while delivering high-quality products and customer service.